A team is successful when it establishes the bar and surpasses it. The team will succeed in a way when it has goals that are set and benchmarks are found to be met. The progress record should be kept to ensure that the team stays on the right track.
Performance can be measured in terms of efficiency, quality levels attained as well as the satisfaction of the customer, project completion and more. These performance indicators are further classified into tangible and intangible, or team efficiency measures. The ultimate factor is the overall success of the undertaking.
The team receives training in Six Sigma tools and techniques. They apply the tools for the improvement of procedures and the overall organization. When assessing the team’s performance, specific measures like quality, productivity cycle times, services grievances, and dismissals could be taken into consideration.
The measure of productivity is how much output to input. The team’s productivity is the ability to achieve certain goals in a specific timeframe without wasting time or materials. The team’s performance must also be evaluated to determine the quality of the process attained by using different metrics. These metrics can be dependent on the cycle time that is required by the product as well as the grievances of customers and the like.
The most common goal to be met will be Six Sigma. Anything less than this will lead to the team not achieving any significant output from the efforts. The effectiveness of the group is also measured by the outcomes they get through implementing a change in the way they work. It’s all about how they translate what they learn into tangible results for the business.
They must ensure that the errors in their processes are reduced due to the measures they implemented.
Grad of Customer Satisfaction
Other indicators for assessing performance are non-tangible. Teams are generally constructed by selecting staff from processes that are cross-functional. They are all knowledgeable and well-informed about the different techniques and exhibit leadership traits. They are expected to act as change agents and to create a shift in the attitudes of employees who are unable to accept changes to the process.
The most reliable test of whether a team has done an excellent job on the whole project is the degree of customer satisfaction they can achieve. The team’s performance is contingent upon the reduction in customer complaints and the growth in praises. If the customer is pleased, this means that the issues are less pronounced, meaning that you know that your Six Sigma team’s performance is in line with expectations.
Last but not least is the measures of effectiveness. They are a factor in an evaluation of a group’s performance to determine the degree to which projects completed have been successful. Specific tasks might be approved as completed, but others may not be accepted.
It is also a matter of determining the number of potential participants who have actually received Six Sigma training in the conclusion. There should be an improvement in the efficiency of the processes, and they must be able to meet the goal for Six Sigma. The most important factor, however, is the savings per year that they’ve been able to realize with the initiatives they’ve implemented.
The most important thing to consider when evaluation of Six Sigma team performance is higher production, better quality, reduced costs and errors, and a higher ROI.