A team that is functioning well must have ongoing and strong communication. Communication can take various forms, including oral, written, and intra-office and inter-office email. To allow the team to be efficient, communicating among members of the team has to be monitored to ensure that team participants are accountable for their duties. When tracking both the receiver as well as the sender document of the assignment.
There are four key elements that you and your team can utilize to aid in improving the circulation of data within the office. They include meetings of staff, request forms including questions on the paper, and being assertive.
Leaders are leaders, not a manager. There is a distinction.
1. Regular Staff Meetings
Weekly and daily meetings help enhance communication with your team. The main purpose of the daily meeting is to establish goals for your employees for the day. This is an opportunity to mentor and guide your team members. In not holding regular meetings, you’re giving your assistant and other team members to decide their personal priorities that may differ from yours. To set your priorities for the day in conjunction with your team members, it is essential to set aside fifteen minutes every day for meetings between yourself, the person you are working with as well as the rest of your team.
One of the most common complaints staff members experience is being overwhelmed by the tasks. If an assistant doesn’t comprehend what the agent’s priorities are, he will be even more overwhelmed by the many lessons to be accomplished. As the agent in charge, it is your responsibility to assist the assistant in defining and deciding the tasks that must be completed today and over the coming week. If you spend ten minutes each day to talk through the main priorities for the day, the assistant will be able to finish things in the order which you’d like them to be done and complete the most crucial tasks of the day as well as during the entire week. Meetings every day can make the difference between success in business and failure.
The weekly sessions with the assistant need to be focused on the overall objectives and the functions of your office. This meeting is a chance to evaluate and review all the tasks scheduled for the week. This meeting will be utilized to reflect on the events of the previous month and to establish new goals for the next month.
It is also recommended that there be regular team meetings every week for everyone on the team must be able to attend. These weekly meetings should let everyone in the group review their week’s activities and decide on priorities for the next week. It is an essential part of a team that is strong. It provides a chance to evaluate the week’s accomplishments and investment for the next week. It also allows time to brainstorm ideas and ways to solve ongoing issues. It also helps to increase the spirit of team-building. This gathering will provide participants the chance to celebrate at the conclusion of an amazing week.
2. Request Forms
Forms for writing requests are vital for a smooth workflow within the office. Requests are passed between the next member of the team. The states allow you and your staff members to establish deadlines for yourself and for your other members of the group. This will help you keep from having the “cold sweat night” – the mental alarm clock that rings in the early hours of 2 a.m. that leaves you sleeping on your back in a state of sleep, at a loss for whether the task you were working on was finished or not. When this happens, it’s extremely difficult to go back to sleep as it is impossible to get that worrying issue out of your head. A lot of agents use e-mail to instruct assistants. I believe this is an error in the short term. If you’re introducing someone new to work with, make use of a paper-based form to request information. The physical paper has a bigger impact. It’s also less likely to be obscured in the many other emails that are spammed. It is also a good opportunity to see and check how it is progressing on a daily basis. It is possible to switch to the more efficient email within a few months when you’re sure of the way they are executed.
3. Listing Out Questions
The assistant needs to organize their questions in order to ask the agent their complete questions simultaneously. Questions should be backed in a file and then asked every day. This will allow the assistant to focus on the task they have to complete. This also allows agents to remain focused on the sales process without constant interruption. A good moment to enable the assistant to inquire is at the end of each daily conference.
While the assistant is putting together their answers, they must be able to determine two or three possible solutions for each question. This will give the agent the understanding that the assistant may be trying to resolve issues on their own, but they need to be certain of what the right solution is. This also provides the agent with an idea of the possible solutions. Even if the agent is forced to choose between two solutions and the process of coming up with possible solutions and then awaiting the agent’s reaction will assist the assistant in understanding the reason why a solution won’t work and also causes why the job should be completed in a certain manner. This process allows the assistant to gain knowledge on how to fix the issue, and should it occur at some point in the near future, they’ll be able to tackle the problem. This also lowers the possibility that an agent will be involved in or become a part of the issue. An effective assistant will never let their Champion Agent get involved emotionally in a situation. It can affect performance, and sales can drop.
4. Be Assertive
Another aspect of communication is assertiveness. The assistant must be up in front and direct to the agent and others in the team if they require further explanation of something or if they have not received documents to file. The assistant must be able to say, “I need this,” and not be afraid to tell the request. Agents are often solely focused on the sales side of their business and may ignore the activities that are being performed behind the scenes. The assistant should be able to inform the agent, and team members know what’s required.
Dirk Zeller is a sought author, speaker, and CEO of Real Estate Champions. His company has trained more than 350,000 agents around the world each year with Live events as well as online education, self-study newsletters, and programs. The Real Estate community has welcomed and praised his six top-selling books: the first year of your career in real Estate and Success as a Real Estate Agent For Dummies(r), The Champion Real Estate Agent, The Champion Real Estate Team, Telephone Sales for Dummies(r) Effective Timing Management For Dummies(r) and more than 300 printed articles.
Real Estate Champions is a top coaching firm. Training is offered to a variety of people, from novice agents to experienced ones, as well for those who are interested in the field of real estate marketing or investing in property.